Terms of Use

Agreement to Terms

By accessing or using the digital-gaze website and services, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree to these terms, please do not use our services.

Services Description

digital-gaze provides professional guidance and support for UK social benefits applications. Our services include:

• Benefits eligibility assessments
• Application completion assistance
• Appeal and tribunal support
• Specialist consultations for specific benefit types

We are an advisory service. We do not guarantee benefit approval, as final decisions rest with the Department for Work and Pensions (DWP), local authorities, or other decision-making bodies.

Eligibility

Our services are available to individuals aged 18 and over who are residents of the United Kingdom. By using our services, you confirm that you meet these requirements.

Service Purchase and Payment

Pricing

All prices are stated in British Pounds (GBP) and include VAT where applicable. Prices are subject to change, but changes will not affect services already purchased.

Payment

Payment is required at the time of service selection. We accept payment through secure methods as indicated during the checkout process.

Refunds

Given the personalised nature of our services, refunds are handled on a case-by-case basis. You may request a refund if:

• We have not commenced work on your case
• There has been a significant service failure on our part

Refund requests must be submitted in writing to [email protected] within 14 days of purchase.

Your Responsibilities

When using our services, you agree to:

• Provide accurate, complete, and truthful information
• Update us promptly if your circumstances change
• Respond to our communications in a timely manner
• Follow guidance and recommendations we provide
• Notify us of any deadlines or time-sensitive requirements

Our Responsibilities

We commit to:

• Provide professional, knowledgeable guidance based on current UK benefits legislation
• Maintain confidentiality of your personal information
• Respond to your enquiries within the timeframes stated
• Act in your best interests within the scope of our services

Limitations of Service

Our services have the following limitations:

• We provide guidance and support but cannot submit applications on your behalf unless explicitly stated in your service package
• We cannot guarantee specific outcomes as benefit decisions are made by independent government bodies
• We are not a law firm and do not provide legal representation
• We cannot provide advice outside the scope of UK social benefits

Intellectual Property

All content on the digital-gaze website, including text, graphics, logos, and software, is the property of digital-gaze or its licensors and is protected by UK and international copyright laws.

You may not reproduce, distribute, modify, or create derivative works from our content without written permission.

Confidentiality

We treat all client information as confidential and will not disclose your personal details or case information to third parties except:

• With your explicit consent
• When required by law
• To professional advisors bound by confidentiality obligations
• To service providers necessary for delivering our services, under strict confidentiality agreements

Limitation of Liability

To the fullest extent permitted by law:

• digital-gaze is not liable for benefit claim outcomes, as these are determined by independent decision-makers
• Our total liability for any claim shall not exceed the amount you paid for the specific service in question
• We are not liable for indirect, consequential, or punitive damages
• We are not liable for delays or failures caused by circumstances beyond our reasonable control

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be legally excluded.

Accuracy of Information

We strive to ensure all information on our website and in our communications is accurate and up to date. However:

• Benefits legislation and regulations change frequently
• Website content may not reflect the most recent changes
• General information on our website is not a substitute for personalised advice

Always confirm current rules and requirements with official sources or through our personalised services.

Termination

We reserve the right to terminate or suspend service to any client who:

• Provides false or misleading information
• Acts in an abusive or threatening manner toward our staff
• Breaches these Terms of Use
• Uses our services for unlawful purposes

You may terminate services at any time by written notice, subject to our refund policy.

Complaints Procedure

If you're dissatisfied with our services:

1. Contact us at [email protected] describing your concern
2. We will acknowledge your complaint within 3 working days
3. We will investigate and respond with our findings within 14 working days
4. If you remain unsatisfied, you may escalate to our senior management

Professional Standards

While we are not regulated by a specific professional body, we adhere to high standards of professional conduct and maintain professional indemnity insurance.

Third-Party Links

Our website may contain links to third-party websites for your convenience. We are not responsible for the content, accuracy, or practices of these external sites.

Changes to Terms

We may update these Terms of Use from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the new terms.

Governing Law

These Terms of Use are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms of Use, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and digital-gaze regarding use of our services.

Contact Information

For questions about these Terms of Use, please contact us:

digital-gaze
42 Kingsway House
Wellington Street
Manchester M1 4NQ
United Kingdom

Email: [email protected]