Introduction
digital-gaze ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services.
Information We Collect
Information You Provide
When you use our services, we collect information you voluntarily provide, including:
- Name and contact details (email address, postal address)
- Details about your circumstances relevant to benefit claims
- Financial information necessary for eligibility assessments
- Medical information you choose to share for disability-related claims
- Communication preferences
Information Collected Automatically
When you visit our website, we automatically collect:
- IP address and browser type
- Pages visited and time spent on our site
- Referring website addresses
- Cookie data (see our Cookies Policy for details)
How We Use Your Information
We use your personal information to:
- Provide the services you've requested
- Assess your benefit eligibility
- Communicate with you about your case
- Send service updates and respond to enquiries
- Improve our website and services
- Comply with legal obligations
Legal Basis for Processing
We process your personal data based on:
- Contract performance: To deliver the services you've purchased
- Consent: When you voluntarily provide sensitive information
- Legitimate interests: To improve our services and communicate with clients
- Legal obligation: To comply with UK regulations and professional requirements
Data Sharing and Disclosure
We do not sell your personal information. We may share your data with:
- Professional advisors (legal, accounting) when necessary for service delivery
- Service providers who assist with our operations (secure cloud storage, email systems)
- Government agencies if legally required
All third parties are required to maintain the confidentiality and security of your information.
Data Security
We implement appropriate technical and organisational measures to protect your personal information, including:
- Encrypted data transmission and storage
- Access controls and password protection
- Regular security assessments
- Staff training on data protection
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Typically:
- Active client files: Duration of service plus 7 years
- Website analytics: 26 months
- Marketing communications: Until you unsubscribe
Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing
- Request restriction of processing
- Data portability
- Withdraw consent
To exercise these rights, contact us at [email protected]
Cookies
Our website uses cookies to improve functionality and user experience. See our Cookies Policy for detailed information.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.
Contact Us
For questions about this Privacy Policy or our data practices, contact:
digital-gaze
42 Kingsway House
Wellington Street
Manchester M1 4NQ
United Kingdom
Email: [email protected]
Supervisory Authority
You have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.
ICO Website: https://digital-gaze.com