GDPR Compliance Statement

Our Commitment to GDPR

digital-gaze is committed to full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We take our data protection responsibilities seriously and have implemented comprehensive measures to ensure your personal information is processed lawfully, fairly, and transparently.

Data Controller Information

Data Controller: digital-gaze
Registered Address: 42 Kingsway House, Wellington Street, Manchester M1 4NQ, United Kingdom
Contact Email: [email protected]

GDPR Principles We Follow

We process personal data in accordance with the following principles:

1. Lawfulness, Fairness, and Transparency

We process your data only when we have a legal basis to do so, and we are transparent about how we use your information.

2. Purpose Limitation

We collect personal data for specified, explicit, and legitimate purposes and do not process it in ways incompatible with those purposes.

3. Data Minimisation

We collect only the personal data that is adequate, relevant, and necessary for the services we provide.

4. Accuracy

We take reasonable steps to ensure personal data is accurate and kept up to date. You can request corrections at any time.

5. Storage Limitation

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations.

6. Integrity and Confidentiality

We implement appropriate security measures to protect personal data against unauthorised access, accidental loss, destruction, or damage.

7. Accountability

We maintain documentation of our data processing activities and can demonstrate compliance with GDPR principles.

Your GDPR Rights

Under UK GDPR, you have the following rights regarding your personal data:

Right to Be Informed

You have the right to clear, transparent information about how we use your personal data. This information is provided in our Privacy Policy and this GDPR statement.

Right of Access

You can request a copy of the personal data we hold about you. We will provide this within one month of your request, free of charge.

Right to Rectification

If your personal data is inaccurate or incomplete, you have the right to have it corrected or completed.

Right to Erasure

Also known as the "right to be forgotten," you can request deletion of your personal data in certain circumstances, such as when it's no longer necessary for the purpose it was collected.

Right to Restrict Processing

You can request that we limit the way we use your personal data in specific situations.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transfer it to another data controller.

Right to Object

You can object to processing of your personal data in certain circumstances, particularly for direct marketing purposes.

Rights Related to Automated Decision-Making

You have rights regarding automated decision-making and profiling. We do not currently use automated decision-making processes.

How to Exercise Your Rights

To exercise any of your GDPR rights, please contact us:

• Email: [email protected]
• Post: digital-gaze, 42 Kingsway House, Wellington Street, Manchester M1 4NQ, United Kingdom

We will respond to your request within one month. In complex cases, we may extend this by up to two months and will inform you if this is necessary.

Data Security Measures

We have implemented technical and organisational security measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication procedures
• Staff training on data protection and security
• Incident response and breach notification procedures
• Regular backups and disaster recovery plans

Data Breach Procedures

In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, we will:

• Notify the ICO within 72 hours of becoming aware of the breach
• Inform affected individuals without undue delay if the breach poses a high risk
• Document the breach, its effects, and remedial action taken

International Data Transfers

We primarily store and process data within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place, such as:

• Adequacy decisions
• Standard contractual clauses
• Binding corporate rules

Third-Party Processing

When we use third-party service providers who process personal data on our behalf, we:

• Conduct due diligence on their data protection practices
• Enter into data processing agreements
• Ensure they provide appropriate security measures
• Monitor their compliance

Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will delete it.

Updates to This Statement

We may update this GDPR Compliance Statement to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a new "Last updated" date.

Complaints

If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with the supervisory authority:

Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
United Kingdom

Telephone: 0303 123 1113
Website: https://digital-gaze.com

Contact Our Data Protection Team

For any questions about our GDPR compliance or data protection practices, please contact us at [email protected]